Refund & Return Policy
RETURNS & REFUNDS
WHAT CAN BE RETURNED?
We pride ourselves on making high-quality items, so any Milestone product can be returned or exchanged. We will gladly replace any unused Milestone brand product item-for-item.
WHEN DO ITEMS NEED TO BE RETURNED BY?
Products must be returned within 30 days of original purchase date. If received as a gift, within 30 days of receipt.
WHERE DO ITEMS NEED TO BE RETURNED TO?
Please pack your items properly and send to:
Milestone Candles / Returns Department
33 Via Buen Corazon
San Clemente, CA 92673
Questions? Email: Jamie@milestonecandles.com or call 714-928-6398.
*Customers are responsible for returns & shipping.
For orders placed through our website, if you receive any damaged product, defective or wrong merchandise, please contact our Customer Service Department first before returning.
CAN YOU CREDIT MY ACCOUNT FOR RETURNS?
Yes. If you do not wish to have a replacement we will gladly credit your account.
IN-STORE RETURN POLICY
If you purchased a Milestone Candle via a physical store and not on our website please refer to that actual store's return policy that you purchased it from. www.milestonecandles.com handles returns for internet orders only placed through www.milestonecandles.com Please feel free to contact customer service at 714-928-6398 for further questions or concerns. Thank you.